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Frequently Asked Questions

Delivery

Where do you deliver? keyboard_arrow_down
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We currently deliver throughout Switzerland and France. Orders are shipped directly to the address provided during purchase.

What are the delivery times? keyboard_arrow_down
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Orders are generally shipped within 24 to 48 hours. Once your order has shipped, you will receive an email with a tracking number that will allow you to track your package. Delivery then takes an average of 2 to 5 business days; however, delivery times vary depending on your location.

How do I track my order? keyboard_arrow_down
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Once your order has shipped, you will receive an email containing a tracking number that will allow you to track your package.

Orders

Can I change or cancel my order? keyboard_arrow_down
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If your order has not yet been shipped, please contact us quickly and we will do our best to modify or cancel it.

I haven't received my confirmation email. What should I do? keyboard_arrow_down
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Check your spam or junk folder. If you still can't find the email, contact our customer service at: contact@thenorastudio.com

Returns

Can I return a product? keyboard_arrow_down
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Yes. You have 14 days after receipt to return your product. Our goal is for every customer to be completely satisfied with their purchase. If not, please let us know and we will do our best to find a solution with you.

What are the return conditions? keyboard_arrow_down
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The product must be unused, in perfect condition, and in its original packaging.

How to request a return? keyboard_arrow_down
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Contact our customer service at: contact@thenorastudio.com

Products

Are the bracelets suitable for beginners? keyboard_arrow_down
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0.45kg is ideal for all women, from beginners to experienced athletes. It allows you to add weight without hurting yourself, especially if you are just starting out.

Can they be worn on the ankles and wrists? keyboard_arrow_down
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Yes, totally. Nora Studio bracelets are designed to be used on both your ankles and wrists. They easily adapt to accompany different types of exercises.

Do the bracelets stay on well? keyboard_arrow_down
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Yes, their fastening system ensures an excellent hold, even during dynamic movements and intensive workouts.

Are they suitable for all body types? keyboard_arrow_down
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Yes, absolutely. Thanks to their adjustable system, they adapt to all ankle and wrist sizes.

How do you care for them? keyboard_arrow_down
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We recommend cleaning them with a slightly damp cloth and allowing them to air dry.

Can I wear them all day? keyboard_arrow_down
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The wristbands are primarily designed for use during training sessions. We recommend wearing them during your sports activities rather than for long continuous periods.

Where are they made? keyboard_arrow_down
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Our products are manufactured internationally. We carefully select our manufacturing partners who specialize in the production of sports accessories, according to our quality requirements, to guarantee high-quality products at a fair price.